• Less than 24 hrs notice/day of service/lockout = 100% of the full-service rate will be charged
• Within 48-24 hrs from the start of the appointment = $50.00/per employee assigned to the service
• More than 48 hrs from the start of the appointment = No charge

• Call our office number at 786-729-3470 or text 786-729-3470 or 786-729-3470. Our business hours are Monday-Friday, from 8.30 am - 5.30 pm CST (closed on holidays)
• By emailing us at: hello@uphomeclean.com
• Please do not use social media channels to communicate cancellations.

• Putting away multiple loads of dishes
• Cleaning bio-hazards (mold, blood, bodily fluids)
• Animal Waste
• Insects and/or rodents
• Hoarding, high levels of trash/debris
• Heavy scrubbing of walls/doors
• Inside curio or china cabinets with delicate decor
• Moving or lifting anything over 25 lbs.  We cannot move furniture, but we will try to reach visible places by hand or with an extension duster.
• High-to-reach areas, including windows, chandeliers, or high light fixtures.  We do not climb higher than a 2-step ladder. Higher items will only be dusted with an extension duster. Most homes have at least one chandelier or vaulted ceiling fan that we cannot reach by hand.
• Excessive build-up on blinds or brittle blinds.  We cannot guarantee the results of mini-blind cleaning. The excessive build-up may require ultra-sonic mini-blind cleaning (available upon request). Please allow for some dust resettlement after we leave; we try to limit the dust in the air but cannot prevent this entirely.‍

For us to properly perform our job, your home should be uncluttered when we arrive to clean. This means clothes, toys, and general items should be out of the way and off the floors. If you cannot remove clutter beforehand, please let us know so we can offer you an organizing service before cleaning.

Should any household member require syringes due to a medical condition, please ensure they are disposed of safely. Place used syringes and/or needles in a secure container with a lid before the final disposal. Any unexpected stab by an unsecured needle can pose serious health concerns to our team.

Please also be sure that any confidential or potential illegal documents, firearms, weapons, substances, or paraphernalia are put away or removed before the cleaning technician arrives.

If at any point the environment at your home poses a health or safety issue for our cleaning technician, we can no longer service your home since it puts them at risk. We'd be happy to reevaluate once the circumstances have changed and these Safety and Confidentiality Terms are met.

We reserve the right to document our work, including before and after photographs, that will not disclose your home's location or privacy.

We value our Cleaning Technicians and pour enormous time, energy, and expense into our screening, hiring, and training process. We are proud that Uphome has some of the lowest turnover rates in the nation. This agreement helps safeguard our success in providing only the best staff to our deserving customers.  Sadly, some people want quality without paying for it and attempt to undercut our efforts by trying to “poach” our Cleaning Technicians. This is why our customers and Cleaning Technicians sign our “unfair solicitation agreement.” A fee of $2,500 (for damages) will be assessed if breached.  This helps to minimize the risk of unfair solicitation, which undermines the good experience all our clients have come to expect.  Please help us maintain our extraordinary success by not soliciting our Cleaning Techs for hire directly.

• I understand that Uphome' CleaningTechnicians cannot work directly with me for one full year after termination.
• I understand that I will be charged a $2,500 finder's fee if I hire a Cleaning Tech from Uphome individually for private work. 

Cleaning additional areas such as the fridge, oven, windows, doors, cabinets, etc., or organizing an area will only be scheduled if you request them in the comments section during the booking process.

Please note that on any Deep Cleaning, including Move In/Out, the company will work for the scheduled time to complete the cleaning tasks, even if the cleaning is not completed.If, for any reason, you would like to set an alternative time limit on your cleaning rather than the time suggested during booking (for example, 3 hours of service as opposed to the suggested 3.5 hours on our booking page), you must do so before accepting the appointment; we can not accept a lower payment after the fact. Note that when you set a fixed time for your cleaning, your team will stop working at the time requested, even if the job is not completed. In these cases, we will not be able to honor the 100% Satisfaction Guarantee or reclean your home free of charge since we were limited due to the time constraint you established.

Hourly rate is $44-60/hr + sales tax per hour per maid.

Also, the estimated times listed on our Pricing page will not apply. Post-construction and remodeling jobs take double the time, so the total time (and price) usually doubles.

Hourly rate is $44-60/hr + sales tax per hour per maid.

Hourly rate is $44-60/hr + sales tax per hour per maid.

Hourly rate is $44-60/hr + sales tax per hour per maid.

The hourly rate could range from $44/hr-$60/hr + sales tax per hour per maid.

Square footage, bed/bath count, and home condition determine the price for recurring services. Pricing is good for up to 1 year (12 months) from the date of your first cleaning. Every year, we raise prices based on inflation.

To serve you better and keep the best cleaning technicians staffed in your homes, we need to guarantee that our employees have a full schedule, and last-minute cancellations and lockouts prevent us from reaching that goal. Therefore, after much consideration, we must update our cancellation fees to guarantee your canceled spot does not go unsold.

• Less than 24 hrs notice/day of service/lockout = 100% of the service fee
• Within 48-24 hrs from the start of the appointment = $50.00
• More than 48 hrs from the start of the appointment = No charge / no fee

We send an email reminder 72 hours after your scheduled date of service and another text reminder 24 hours after your scheduled service date. These shall give you enough time to contact our office to cancel or reschedule. Uphome reserves the right to process payments for cancellation and rescheduling fees:

• Call our office number at 786-795-2193 or text 786-795-2193. Our office hours are Monday-Friday, from 8.30 am - 5.30 pm.
• Emailing us at: hello@uphomeclean.com
• Please do not use social media channels to communicate cancellations.

All jobs are charged a $10 fee (weekly and biweekly clients) and $20 for monthly clients per visit to cover the increased cost of cleaning supplies.

A $30 fee for all canceled or returned checks and declined payments will be assessed.

A $50.00 fee will be assessed for all monies owed to our collections provider (Fedchex) after 360 days of the service date, and any discounts or coupons will not be honored. Invoices are due on the day of service. Any payment received after the day of service is considered late.

I also understand if I have an unpaid balance to Uphome, and do not make satisfactory payment arrangements, my account may be placed with an external collection agency. I will be responsible for reimbursement of any fees from the collection agency, including all costs and expenses incurred collecting my account, and possibly including reasonable attorney’s fees if so incurred during collection efforts.

For Uphome or their designated external collection agency to service my account, and where not prohibited by applicable law, I agree that Uphome and the designated external collection agency are authorized to (i) contact me by telephone at the telephone number(s) I am providing, including wireless telephone numbers, which could result in charges to me, (ii) contact me by sending text messages (message and data rates may apply) or emails, using any email address I provide and (iii) methods of contact may include using pre-recorded/artificial voice message and/or use of an automatic dialing device, as applicable.

Uphome follow the standards and policies the Fabric Care Industry and the International Fabric Care Institute set forth. We exercise the utmost care in cleaning and processing garments entrusted to us and use such processes, which, in our opinion, are best suited to the nature and conditions of each garment. Nevertheless, we cannot assume responsibility for inherent weakness or defects in materials or manufacturing, which may result in tears or the development of small holes in fabric that are not clear before processing. We cannot guarantee against color loss, color bleeding, shrinkage; damage to weak and tender fabrics; or damage to ancillary items such as, but not limited to, belts, buttons, beads, ties, or zipper pulls. Uphome' liability concerning any damaged items shall not exceed ten times our charge for cleaning that garment, regardless of brand or condition. Any damaged items must be reported via email to hello@uphomeclean.com and returned to Uphome for inspection within one business day.

Any lost items must be reported via email to hello@uphomeclean.com within one business day. Uphome makes its best reasonable effort to track every item we process and will review all lost item claims on a case-by-case basis. Any items determined to have been lost at the sole discretion of Uphome will be reimbursed following the International Fabric Care Fair Claims Guide and shall not exceed ten times our charge for cleaning that garment, regardless of brand or condition. Items will be considered lost thirty days after the initial claim is filed. Uphome is not responsible for any items left for service without an associated order placed. When using our home delivery service, pick/up and delivery, Uphome is not responsible for your items before they are picked up or after they are dropped back off. It is your responsibility to ensure the safety of your items during that time. For our delivery service, our maximum liability will be $100. Although we try as hard as possible to track such items, we are not responsible for loose items such as, but not limited to, jewelry, watches, cash, detachable buttons, cufflinks, belts, broaches, stings, laces, hoods, or lost items on garments, hangars, etc. We request that customers remove these items and empty pockets before leaving items with us, as we cannot be held responsible for damage to your garments from items left in your pockets (lipstick, gum, pens, etc.).